A staff of more than 600 employees makes every effort to see that hotel guests' expectations are surpassed, working tirelessly to maintain The Roosevelt Hotel's reputation for outstanding service. If you're interested in joining this exceptional staff, please review our openings below or view all Interstate Hotel & Resort opportunities here.
FOOD AND BEVERAGE
Director of Lounge Operations
The Roosevelt Hotel is currently recruiting an experienced Director of Lounge Operations for our very busy Rooftop Bar, mad46. Situated in a great location across from Grand Central Station this is a very popular seasonal (open April-October) lounge. We’re looking for an individual to manage the staff and operations of the Rooftop Bar, creating a high energy environment to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Individual will recommend advertising, promotional and entertainment ideas and procedural changes. Prepares forecasts, implements, monitors, controls and reports the budget. Will be responsible for hiring, scheduling, training, retaining and motivating the associates.
Must have five years lounge management experience supervising a union staff as well as experience with maintenance programs. Minimum 2-year degree required, 4 year preferred. The individual must also know correct room set-up procedures and how to set-up creative buffet presentations. Must also have wine and beverage service skills and be knowledgeable of and able to enact beverage control systems. Required computer skills are use of Micros, Microsoft Word and Excel.
F & B Outlets Manager
This position requires 3-5 years of experience in a NY City hotel property in a similar position. This individual will manage the Restaurant, and Lounge, and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service. Must be skilled in the areas of scheduling labor, expense controls and meeting/exceeding financial goals. Must also have demonstrated abilities at marketing and promoting the F&B outlets. Must be flexible to work nights and weekend hours. Must be willing to cover outlet shifts to assist hotel in cost containment.
Is responsible for hiring, scheduling, training, retaining and motivating the associates in the individual outlets. Must have experience supervising a union staff as well as experience with maintenance programs. The individual must also know correct room set-up procedures and how to set-up creative buffet presentations. The individual must also have wine and beverage service skills and be knowledgeable of and able to enact beverage control.systems. Required computer skills are use of Microsoft Word and Excel.
F & B Purchasing Manager
3-5 years of experience in a hotel with union experience, Great leadership skills are a must for this job. The candidate must have hands on knowledge of Package room procedures including receiving and shipping. Will be held accountable for Inventory controls, price analyses, Quality of food as well as maintaining food and beverage check book. The individual is also responsible for maintaining good relationships with suppliers with the ability to challenge suppliers for better prices. Additionally knowledge of beverage purchasing procedures and basic knowledge of Kitchen equipment purchases is required.
Front Office Manager
This individual supervises the daily operations of the Front Desk Staff to maximize revenues and profits. The candidate must have a minimum of 2 years experience in Hotel Front Office, New York experience is desired. The individual will respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. The candidate must have strong leadership, communication, and organizational skills. A high-energy individual, the Front Desk Manager must be able to motivate and hold associates accountable. 2 Year degree required, 4 year preferred; union experience is a must for this position
The major areas of responsibility/management include the Front Office operations, Food and Beverage, Housekeeping and Engineering. Also includes day to day relations and managing of all retail spaces in and around the hotel property. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. The position is responsible for short and long term planning and day-to-day operations of these major functions in the hotel to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.
The position requires advanced knowledge of the principles and practices within the Rooms, Food and Beverage Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems. The candidate must have the ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance. The candidate will possess a high level of Supervisory/Management skills, as well as, excellent communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Will manage the Human Resources in the group in order to attract, retain, motivate and lead the employees. A four year college degree or equivalent education/experience as well as five to ten years of employment in a related position with this company or other organizations is required. Union experience is required.
Convention Services Manager
This position reports to the Director of Convention Services. Candidates must possess a minimum of 3 to 5 years experience in Convention Services Management. Prior New York City experience is preferred. The position is responsible for planning, up-selling and detailing all aspects of events with the client, including verification and modification of space requirements, times, equipment, menus, and audiovisual. This position is also responsible for the guest room details of the events, including rooming lists, upgrades, VIPs, amenities and cover sheets. It also requires working closely with the client to ensure customer satisfaction and repeat business. Additionally, this person manages the function details and related activities to ensure that the event requirements are satisfied. Must possess excellent communication skills, computer skills and be detail-oriented. Proficiency in Delphi is a must and knowledge of Opera recommended.
Candidate must have a strong interest in Revenue Management and Sales, possessing a comprehensive knowledge of the transient and group markets, with a particularly strong emphasis on Voice, GDS, and Internet sales. Must have strong leadership potential as well as an enthusiastic team spirit. Must have Incisive analytical skills, as well as excellent problem recognition and resolution skills. Must have excellent communication and organizational skills. Must be highly motivated and flexible, possessing the ability to take initiative, to succeed while under pressure and meet deadlines. Must be computer literate, with strength in Microsoft Excel; possessing the aptitude and desire to learn new technology. Must possess either three years previous experience in Hotel revenue management or sales, or a degree in hospitality or revenue Management. The position's responsibilities will include, but will not be limited to:
Equal Opportunity Employer
RESUMES MAY BE FAXED TO: 212-885-6172 or EMAILED TO: Jobs@rooseveltnyc.com