A staff of more than 600 employees makes every effort to see that hotel guests' expectations are surpassed, working tirelessly to maintain The Roosevelt Hotel's reputation for outstanding service. If you're interested in joining this exceptional staff, please review our openings below or view all Interstate Hotel & Resort opportunities here.
This position reports to the Payroll Supervisor. Payroll experience is required. The candidate should have an accounting background and be proficient in all Microsoft applications. The candidate must be familiar with third party payroll systems. i.e. ADP, Time Saver or similar payroll software. This position requires strong organizational skills and attention to detail. The candidate must have experience in general accounting and processing unionized payroll. Minimum two year degree is preferred.
Preventative Maintenance Manager
The candidate must have strong interpersonal skills, and be hospitality oriented and be proficient in Microsoft Outlook, Word and Excel. This position requires a mechanical background in electrical, plumbing, and HVAC and will primarily be responsible for overseeing the preventative maintenance of guest rooms and all public spaces. Candidate must be extremely detail orientated and possess an ability to recognize plumbing, carpentry, HVAC and painting defects without supervisory input. The candidate must have job related experience with all other building trades such as: plumbing, carpentry, painting, and an understanding of the coordination of work duties among the trades. The ideal candidate must be willing to and capable of obtaining a NYC Boiler/Refrigeration license as well as a Standpipe and Sprinkler Certificate, if currently not possessed. Due to the cyclical nature of the hotel business the individual must be able to work weekends, nights and flexible hours. Also, the candidate must be able to supervise engineer associates; previous experience in Hotels, Hospitals, or Commercial Office Buildings is required.
FOOD AND BEVERAGE
F & B Purchasing Manager
3-5 years of experience in a hotel with union experience, Great leadership skills are a must for this job. The candidate must have hands on knowledge of Package room procedures including receiving and shipping. Will be held accountable for Inventory controls, price analyses, Quality of food as well as maintaining food and beverage check book. The individual is also responsible for maintaining good relationships with suppliers with the ability to challenge suppliers for better prices. Additionally knowledge of beverage purchasing procedures and basic knowledge of Kitchen equipment purchases is required.
Back of House Operations Manager - Overnight
Previous experience in Food and Beverage Back of House operations is preferred. Candidate must have or be able to obtain NYC Food Safety Certification. Candidate must work with managers and associates to insure that the PM/overnight tasks of the stewards, housemen and receiving team are completed to standards. The main focus of this job is cleanliness and sanitation of all F&B areas including kitchens, outlets, banquet rooms and storage areas. This manager will also receive food orders delivered before normal operating hours. Manage all overnight staff and handle call outs for the early AM shift. Candidate must be a team player and be self-motivated in order to insure that production levels are met during the overnight shift.
Front Desk Manager
This position is responsible for supervising the daily operations of the Front Desk, PBX, and Bellstand. The FO Manager recommends and implements procedural changes as well as monitors and controls daily revenue and expenses. The candidate must have relevant experience and excellent leadership, communication and computer skills. Must have knowledge of Opera and Microsoft applications. Individual must be guest service oriented. College degree is required - minimum 2 years, preferred 4 years. Minimum of 7 years of experience as Front Office Manager in a 500 room property is required. NY City Hotel and union experience a must.
Front Office Overnight Manager
This individual supervises the daily operations of the Front Desk Staff to maximize revenues and profits. The candidate must have a minimum of 2 years experience in Hotel Front Office, and be able to respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. The candidate must have strong leadership, communication, and organizational skills. A high-energy individual, the Front Desk Overnight Manager must be able to motivate and hold associates accountable. This individual will supervise and lead all overnight operations staff (to include FO, F&B, Stewarding, Engineers and Housekeeping), the individual will be responsible for closing out the PMS and POS systems, and ensuring that room status is balanced properly.
Senior Housekeeping Manager
This position requires 2 years of hotel experience in a similar position in a 500+ room hotel; 2 year hospitality degree required. The candidate will have union experience, be well organized, detail oriented, and personable, and will supervise and inspect the daily cleaning of the guest rooms, turn down service, and public areas and back of the house. Ensure compliance with accident / loss prevention programs to achieve a high level of cleanliness and guest satisfaction. Respond, schedule, train, motivate, and coach and counsel employees and housekeeping supervisors while providing a safe work environment.
Assistant Director of Human Resources
This position requires an experienced Human Resources generalist with extensive labor relations experience. The ideal candidate will have New York City union experience, preferably in the hotel/hospitality industry. Working knowledge of the current IWA is required. The ideal candidate will have the ability to ensure proper interpretation and adherence to the IWA, federal, state and local employment laws. Must have prior experience in supervising other team members. The individual will also have strong recruiting and employee relations skills and should be hospitality / service oriented with an aptitude for strong verbal and written communication. Must be knowledgeable of HRIS (ADP TimeSaver, PCPW, IVantage or similar), and proficient with all applications in Microsoft Office. Bachelor’s degree required.
Guest Relations Director
Candidate must have previous Front Office experience. Must be able to communicate effectively verbally and written in the English language. Must have strong focus on guest services and possess the ability to work with computers. The candidate will also be detail oriented. Teamwork and flexibility are crucial to the success in this department. Must have previous experience analyzing guest service scores and business trends. Ability to foresee possible guest problems and act proactively. Ability to develop and maintain proper guest history to promote guest recognition. Answers guest inquiries and responds to guest problems regarding their stay. Provides VIP Guests the highest quality of customer service in a professional, friendly, and timely manner. Performs general duties including phone, and computer terminal data entry. Ability to form positive relationships with guests. This position must possess skills as a problem solver in stressful situations as well as being task oriented with multiple responsibilities. Acts as a role model and presents oneself as a hotel ambassador and encourages others to do the same. Adheres to all department/company policies and procedures. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Must be familiar with all in-house groups as well as future arrivals. Must be familiar with hospitality terminology as well as Microsoft Office. Must have knowledge of emergency procedures and assist as needed. Strong coaching and counseling experience a must. Managerial experience in a union environment in the New York City area strongly preferred.
Director of Sales
Position is responsible for handling the short/long term planning and day to day operations of the hotel sales department with a focus on direction all group, business travel sales, catering sales, and international sales efforts. Positon will direct and oversee overall solicitation and management efforts of the room sales and catering sales departments. Qualified candidates must possess prior hotel sales leadership role as either Director of Sales or Director of Sales & Marketing. A minimum of 5 years prior hotel sales leadership experience required. Candidates must possess excellent communication skills, creativity and a proven track record of being able to drive volume and lead a large sales & catering team. Prior New York City market experience preferred. Overall knowledge of industry trends, technology, and resources is expected.
Director of Business Travel Sales
Position is responsible for annual negotiation of Business Travel accounts as well as overseeing the day-to-day efforts of the Business Transient Sales segment. Candidates must possess a minimum of 5 years hotel sales experience in the Business Transient Segment. Strong and proven leadership experience required. Candidates must have excellent verbal, customer service & written communication skills. Position includes travel and attendance at industry tradeshows. Knowledge of the NY City transient market, including contract negotiations and understanding of consortias preferred as the position requires development of new business for the hotel. Experience with Hotelligence, Delphi, Opera are required, Excel and Outlook a plus.
Catering Sales Manager
Catering Sales Manager is responsible for booking local catering business while maximizing the banquet space to meet/exceed sales goals. As a Catering Sales Manager, one solicits, negotiates and books new/repeat business by via outside sales calls, telemarketing, mailings, networking, etc. Requirements of the position include: a thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions; effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests. This position reports to the Director of Catering. This position requires an energetic and detail oriented candidate with a minimum of three years experience in catering sales or catering operations. Corporate contacts preferred for market segments assigned. Required to maintain existing accounts as well as solicit new business to achieve revenue / sales goals. Delphi experience is required; Microsoft Outlook and Word a plus.
Catering Sales Administrative Assistant
This position reports to the Director of Catering. The candidate must be hospitality/service oriented. Hotel catering or banquet experience in Sales is preferred. Minimum one year of work experience in the hotel industry is preferred. The candidate will coordinate daily operations of the catering office which will include but is not limited to: answering inquiries and phone calls, assisting four managers on a daily basis, as well as filing, faxing and handling email. The candidate must possess excellent communication skills, and must also be knowledgeable of computers and proficient with MSWord, Excel, PowerPoint and Outlook
Equal Opportunity Employer
RESUMES MAY BE FAXED TO: 212-885-6172 or EMAILED TO: Jobs@rooseveltnyc.com