A staff of more than 600 employees makes every effort to see that hotel guests' expectations are surpassed, working tirelessly to maintain The Roosevelt Hotel's reputation for outstanding service. If you're interested in joining this exceptional staff, please review our openings below or view all Interstate Hotel & Resort opportunities here.
Assistant Director Of Engineering
Candidate must have background in the areas of HVAC and Low-pressure steam heat. The candidate must be able to create and implement PM programs for package units, main chillers, steam components, and traps. The candidate must also be familiar with all other building trades such as: plumbing, carpentry, painting, and being able to complete the duties of a locksmith. Also, the Candidate must be able to supervise the engineer employees, and the day-to-day operations. Must have strong interpersonal skills and be hospitality oriented.
The Facilities Director will be responsible for developing, implementing and managing emergency programs, programs for the operations and maintenance of all equipment and physical structures in compliance with corporate/ownership standards, local, state and national codes and regulations to protect the assets, guests and employees, to ensure optimum operations, minimize expenses and maximum customer satisfaction. He/she will be responsible for the short and long-term planning and day-to-day oversight of operations of the Engineering Division for the hotel as well as recommending the division’s budget and capital expenditures and managing expenses within approved budget constraints. The position will be responsible for overall maintenance program, all capital project bidding, contractor management, audit and inspection, ensuring compliance with all codes and regulations, accurate record keeping, and energy conservation programs. He/she will participate in total hotel management as a member of the hotel Executive Committee.
Ten years’ experience in engineering management position is required. Engineering experience in hotel environments preferred; obtainment of any licenses or certificates as required by law is required. Candidate must have background in the areas of HVAC and Low-pressure steam heat and be able to create and implement PM programs for package units, main chillers, steam components, and traps. The candidate must also be familiar with all other building trades such as: carpentry and painting, etc. The Facilities Director will lead a union staff of approximately 30 as well as a director and managers in day to day operations. Must have strong interpersonal skills and be hospitality oriented.
Front Desk Manager
This individual supervises the daily operations of the Front Desk Staff to maximize revenues and profits. The candidate must have a minimum of 2 years experience in Hotel Front Office, New York experience is desired. The individual will respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. The candidate must have strong leadership, communication, and organizational skills. A high-energy individual, the Front Desk Manager must be able to motivate and hold associates accountable. 2 Year degree required, 4 year preferred; union experience is a must for this position
Guest Services Manager
This position reports to the Director of Front Office; major area of supervision is the lobby area to include the Concierge, Valet & Door & Bell stands. Previous experience with recruiting, hiring, training, scheduling, payroll administration, and porterage preferred. The individual must be hospitality oriented, with a proven ability to resolve customer issues, complaints, and problems in a quick, efficient manner and continuously improve the hotel's ability to anticipate our guests' needs. Candidate should have at least two years of previous supervisory experience in a related hotel position. Must possess a two year degree or higher. This position requires strong leadership, organizational skills and requires the individual to work a flexible schedule based on business demands. Excellent oral and written English communication skills a must; second language is desirable. Union experience required. The Guest Services Manger will spend 80% of his/her time on the floor overseeing Guest Services staff while actively interfacing with the Roosevelt Hotel guests. The individual will meet weekly with the Sales team to ensure proper service of guest needs. Will ensure that guest entrance and lobby public areas appearance meet the Roosevelt Hotel’s high standards. This individual will be responsible for developing and implementing action plans aimed at increasing GSS scores for Guest Service and will greet & handle VIP clientele as needed. The individual will ensure proper staffing during peak times and productivity while managing payroll and controlling labor expenses to meet financial goals. The ideal candidate will serve as Manager on Duty and Front Desk Manager when needed.
Human Resources Administrative Assistant
This position requires an energetic, organized, detail oriented individual with an outgoing personality who is also hospitality / service oriented. The position requires an Associate’s degree or equivalent education with a minimum of one year Hotel or Human Resources related work experience preferred. Candidate must assist in the overall operation of the H.R. Dept. by maintaining accurate employee records; providing support in the areas of recruitment, payroll, benefit administration, employee relations and events, orientation, training, maintenance of all logs and associates’ files, employee bulletin boards, and office supplies inventory. Must be proficient in all MS Office applications, with an aptitude to learn new software applications as well as having an ability to write and communicate professionally.
Director of Sales
Position is responsible for handling the short/long term planning and day to day operations of the hotel sales department with a focus on direction all group, business travel sales, catering sales, and international sales efforts. Positon will direct and oversee overall solicitation and management efforts of the room sales and catering sales departments. Qualified candidates must possess prior hotel sales leadership role as either Director of Sales or Director of Sales & Marketing. A minimum of 5 years prior hotel sales leadership experience required. Candidates must possess excellent communication skills, creativity and a proven track record of being able to drive volume and lead a large sales & catering team. Prior New York City market experience preferred. Overall knowledge of industry trends, technology, and resources is expected.
Catering Sales Manager
Catering Sales Manager is responsible for booking local catering business while maximizing the banquet space to meet/exceed sales goals. As a Catering Sales Manager, one solicits, negotiates and books new/repeat business by via outside sales calls, telemarketing, mailings, networking, etc. Requirements of the position include: a thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions; effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests. This position reports to the Director of Catering. This position requires an energetic and detail oriented candidate with a minimum of three years experience in catering sales or catering operations. Corporate contacts preferred for market segments assigned. Required to maintain existing accounts as well as solicit new business to achieve revenue / sales goals. Delphi experience is required; Microsoft Outlook and Word a plus.
Convention Services Manager
This position reports to the Director of Convention Services. Candidates must possess a minimum of 3 to 5 years experience in Convention Services Management. Prior New York City experience is preferred. The position is responsible for planning, up-selling and detailing all aspects of events with the client, including verification and modification of space requirements, times, equipment, menus, and audiovisual. This position is also responsible for the guest room details of the events, including rooming lists, upgrades, VIPs, amenities and cover sheets. It also requires working closely with the client to ensure customer satisfaction and repeat business. Additionally, this person manages the function details and related activities to ensure that the event requirements are satisfied. Must possess excellent communication skills, computer skills and be detail-oriented. Proficiency in Delphi is a must and knowledge of Opera recommended.
Equal Opportunity Employer
RESUMES MAY BE FAXED TO: 212-885-6172 or EMAILED TO: Jobs@rooseveltnyc.com